CASE STUDY

How IAQ Medics Transformed Their Sales Process

Learn how IAQ Medics streamlined their HVAC sales process, engaged customers more effectively, and achieved remarkable growth by adopting Conduit Tech.

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ABOUT THE COMPANY

About IAQ Medics

IAQ Medics is a community-focused HVAC company located in the DC-Metro area, known for their commitment to providing thorough, high-quality service. As one of Conduit Tech’s earliest adopters, IAQ Medics played a key role in shaping the platform with their valuable insights. With a dedication to delivering exceptional customer experiences, they sought innovative solutions to streamline their workflows, improve customer engagement, and maintain their high standards while growing.

126%

Year-over-Year Revenue Growth

32%

Increase in Average Ticket Size

21%

Increase in Close Rates

CASE STUDY VIDEO

Watch the process

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With Conduit, we could complete a Manual J calculation in just 15 minutes, engage the customer, and finalize the sale on the spot. The process became incredibly efficient and helped us close more deals faster.

Dario Compain, Founder and General Manager, IAQ Medics

THE CHALLENGE

Manual, Time-Intensive Processes Slowed Growth

IAQ Medics has always been committed to detail-oriented system design. As IAQ Medics expanded, their traditional methods for system design and load calculations became increasingly cumbersome. These manual processes were time-intensive and disconnected from the customer experience, and could often take hours to complete. Customers were often uninvolved in the design process, missing the opportunity to collaborate with customers on design, and build trust.

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THE SOLUTION

Streamlining Processes and Improving Customer Engagement

By adopting Conduit Tech’s platform, IAQ Medics transformed their sales and design process. With LiDAR-based load calculations, real-time 3D modeling, and an interactive homeowner education library, IAQ Medics improved efficiency, involved customers in the design process, and closed deals faster. “Within 15 minutes, we could complete a Manual J calculation, engage the customer, and close the sale right on-site. This solution has completely changed how we operate.”
— Dario Compain, Founder and General Manager, IAQ Medics

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