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CASE STUDY
Learn how Horne Heating and Air Conditioning, Inc. revolutionized their workflow and outpaced competitors by utilizing Conduit Tech.
ABOUT THE COMPANY
For over 40 years, Horne Heating and Air Conditioning has delivered trusted residential and light commercial HVAC services, earning a reputation for reliability and excellence through customer focus and innovation. As growth accelerated, the team recognized the need to modernize processes to sustain exceptional service. Co-owner Jon Horne says, “We’ve always prided ourselves on staying ahead — through service and technology. To keep meeting customer requests, we needed a solution to streamline operations and enhance the overall experience.”
5%
Increase in Sales Conversions
20%
Increase in Average Ticket Size
30 minute
Reduction in Load Calculation Time
CASE STUDY VIDEO
"With Conduit, we’re able to get exact measurements and create highly detailed reports that enhance customer trust in our solution. It’s transformed how we work, saving time and increasing our professionalism."
Tim O’Brien, Service Manager
THE CHALLENGE
Before Conduit Tech, Horne Heating and Air Conditioning used a manual load calculation process—measuring rooms, sketching layouts, and entering data into traditional software. It was slow and prone to errors. “It could take up to two hours to complete a load calculation, which really slowed us down,” says Tim O’Brien, Service Manager. These inefficiencies reduced operational speed and detracted from the customer experience, as homeowners often didn’t see the depth of work or the importance of thoughtful design.
THE SOLUTION
Horne Heating and Air Conditioning adopted Conduit Tech’s LiDAR-powered platform to save time on manual data collection and deliver clear, engaging designs. In minutes, they could scan entire homes, generate precise load calculations, and create real-time 3D models—boosting efficiency and customer satisfaction. “The accuracy and speed completely changed how we worked,” says Co-owner Jon Horne. The immediate impact included faster operations, better client engagement, and standout presentations that impressed customers with their detail and speed.
Discover how Conduit Tech’s LiDAR-powered platform can help you close more deals, impress clients, and stay ahead of the competition.
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